Enchanted Island Prints – Terms of Service
Last Updated: 10/02/2024
Welcome to Enchanted Island Prints! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order or using our website.
1. Introduction
Enchanted Island Prints ("we," "us," or "our") provides Direct-to-Film (DTF) printing services, including offering original designs on single sheets and custom gang sheet creation through uploaded user designs. By using our services, you agree to these Terms of Service.
2. Services Offered
- **DTF Printing of Original Designs:** We offer a selection of original designs available for printing on single sheets.
- **Custom Gang Sheets:** Customers can upload their own designs to build custom gang sheets. This allows multiple images to be printed on a single sheet.
3. Eligibility
To use our services, you must be at least 18 years old and able to form legally binding contracts. By using our services, you represent that you meet this eligibility requirement.
4. Account and Design Submission
- **Account Creation:**
To place an order, customers may be required to create an account. You are responsible for maintaining the confidentiality of your account and password.
- **Design Submission:**
For custom gang sheets, you must upload your designs in formats specified by us. By submitting your designs, you warrant that you own or have the right to use the uploaded content and that it does not violate any third-party intellectual property rights.
5. Design Approval Process
- We reserve the right to review and approve all designs submitted for custom printing.
- Designs that are offensive, illegal, or violate intellectual property rights will be rejected.
- Any necessary revisions or clarifications will be communicated to the customer prior to printing.
6. Intellectual Property
- All designs and materials provided by Enchanted Island Prints are the property of Enchanted Island Prints and are protected by copyright, trademark, and other intellectual property laws.
- You retain the rights to any designs you upload for custom gang sheet printing. However, by submitting your design, you grant us a non-exclusive, royalty-free license to print, modify, and use the designs solely for the purpose of fulfilling your order.
7. Order Processing and Payment
**Pricing:**
Prices are displayed on the website and may vary based on the size and complexity of your order.
**Payment:**
Payment must be made at the time of order submission. We accept various forms of payment, including credit/debit cards and other online payment methods.
- Order Changes:
Once an order is submitted and paid for, changes or cancellations may not be possible. Contact us immediately if any changes are needed, and we will try to accommodate if the production process has not yet begun.
8. Shipping and Delivery
- Orders are processed within 1-5 business days after approval of the design.
- Delivery times may vary based on your location and the shipping option selected at checkout.
- Enchanted Island Prints is not responsible for delays caused by shipping carriers or customs clearance.
9. Refunds and Returns
- **Custom Products:**
Since custom gang sheets are personalized, refunds or returns are not allowed unless the product is defective or there is an error on our part.
- **Original Designs:**
For original DTF design orders, refunds may be offered if the product is defective or does not match the description. Contact us within 7 days of receipt for assistance.
10. User Conduct
You agree not to use our website or services to:
- Violate any laws or regulations.
- Submit false or misleading information.
- Upload any content that infringes the intellectual property rights of others.
11. Limitation of Liability
Enchanted Island Prints is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services or products. Our maximum liability is limited to the total amount paid for the specific order in question.
12. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after any such changes constitutes your acceptance of the revised terms.
14. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at:
sales@enchantedislandprints.com
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